GraceMed Privacy Policy

Privacy Policy Introduction

Protecting users’ privacy is of utmost importance to GraceMed and our constituents. Accordingly, we have developed a comprehensive Privacy Policy in order to safeguard and protect the user’s confidential personal information at all times. This privacy policy applies to all the web pages related to the website.

Unless the context clearly indicates to the contrary, any term in this Privacy Policy will bear the same meaning as defined in any of our Terms and Conditions, Terms of Registration, or Conditions of Use, as applicable and appearing on this site.

User Personal Information

For purpose of GraceMed’s Privacy Policy, “personal information” means the user’s name, identity or Health Card info, physical address, postal address, e-mail address, telephone number/s, credit card details, or banking information. The GraceMed site may also collect certain information about a user’s visit, such as the name of your ISP (Internet service provider) and the Internet Protocol (IP) address through which the user accesses the Internet; the date and time the user accesses the site; the pages that the user accesses while on the site; and the Internet address of the web site from which the user linked directly to the site. This information is used to help improve the site, service our users better, analyze trends, and administer the site.

By registering on this site or sister affiliates, accepting any of our Terms and Conditions, or submitting any personal information on the website, the user consents to our collection of personal information for the continued duration of the user’s relationship with us, subject to any limitations set out in this Privacy Policy.

We may collect personal information when a user registers on the site, submits an application form, requests a quote, submits a message via the “Contact Us” facility, responds to a survey, responds to email communication, or in any other manner or form submits personal information on the site. We may also collect personal information for purpose of improving our service offering and for the purpose of increasing service efficiency.

All personal information will only be retained by us for as long as it is necessary to market to you as a consenting client and to fulfill the purposes mentioned herein.

We will use our best resources to keep the personal information we collect as accurate, complete, and up to date as is necessary for the purposes mentioned herein. We may, from time to time, request the user to update their personal information on the website or through our CRM. Users are able to review or update any personally identifiable information that we hold on them by emailing or contacting us directly. In order to better protect the user and safeguard the user’s personal information, we may take steps to verify the user’s identity before granting the user access to the information or making any corrections to the information.

We may use encryption, firewalls, and other security technology and procedures to help protect the confidentiality of user’s personal information and prevent unauthorized access or improper use thereof. All personal information is securely stored in our database.

Disclosure of Personal Information

Subject to a user’s right to withdraw consent in certain instances, the user agrees that we may obtain personal information and use it, and to disclose it to other persons for certain specified purposes, digital advertising, marketing and contract administration. We will also provide personal information to law enforcement and other competent authorities in response to lawful requests and where we believe that the disclosure of the information is necessary to institute legal proceedings against third parties.


We may from time to time make use of cookie technology, which comprises a small text file that is stored on the user’s computer’s hard drive containing information about the user, so that the next time the user visits the website, the cookie is able to identify who the user is. This enables us to achieve our goal of providing a valuable online experience to our users. Users are, however, able to disable this cookie technology in the Internet browser.

Mailing Lists

Our website offers the ability for users to subscribe to newsletters that may offer services, promotions, Loyalty programs and special event invitations. You can opt-out within our third-party email provider MailChimp by unsubscribing directly from the bottom of your emails or contacting us directly at to be removed.


While we will do all things reasonably necessary to protect the user’s rights of privacy whilst on the website, we cannot be held liable for any unauthorized or unlawful disclosure of the user’s personal and confidential information.

External Site Links

The GraceMed website may provide outbound links to third-party websites and apps that we have no domain over. Link’s between and another website does not mean that we endorse, recommend, sponsor or approve any such website. We embed these links as a courtesy only and are not responsible for their content, imagery, or privacy policies. GraceMed expressly rejects any responsibility or liability for any damage, loss, or personal harm arising out of the activities, products, or services offered by any such website.

Privacy Policy Changes

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly.

By using, you signify your acceptance of this Privacy Policy. If you do not agree, please exit our site. Your continued use of the website following the posting of changes to this policy will mean that you accept those changes.